I spend most days on transit and money apps, the kind people open when they're rushed, distracted, or a little stressed. A confusing screen there isn't just annoying, it makes someone miss a bus or second-guess a payment. So I sit with the parts most people skip: the errors, the empty states, the what-happens-if moments.

The tools change but the way I work doesn't. I get close to the people actually using the thing, sketch fast, and keep cutting until only what matters is left. Good design should feel obvious the moment you see it, even when getting there was anything but.