Forge
Getting a new engineer from day one to shipping without the panic.
Role
Product Designer
Timeline
3 months
Team
3 engineers, 1 PM, me
Year
2026
the challenge
Setting up the dev environment was a rite of passage nobody enjoyed. New hires lost their whole first week to a wiki of stale steps, and the same five questions clogged the team chat.
my approach
Turned setup into a guided path instead of a scavenger hunt. Every step in plain language, a live checklist that knew what you had already done, and a progress map so people always knew what came next.
the results
Watching a brand-new engineer open their first pull request before lunch still gets me. Way more people finish setup on their own now, and the questions that used to fill the channel mostly stopped. My favorite piece of feedback was the shortest one: "I actually felt ready."
+58%
finished on their own
Setup completion
−36%
on the top 5 questions
Support pings
“I actually felt ready.”
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