Wayline

Riders opened the app already stressed and left more confused. Live arrivals were buried, routes were written in transit-speak, and the map fought you the moment your bus ran late.

Rode the lines for two weeks, watched where people gave up, then rebuilt the trip flow around one question: when's my ride and where do I stand. Fewer screens, plain language, live times up front.

The win showed up on the platform: people glancing once and putting their phone away, instead of squinting and pacing. Trips get planned about 47% faster now, but the number I care about more is the one nobody logs, the riders who stopped feeling lost. It launched on two lines and it's how the whole network runs today.